At Ekocet, we strive to provide high-quality engineering and management products and services to meet the needs of our customers. This Refund and Returns Policy outlines the conditions under which refunds or returns are accepted, ensuring a fair process for both parties.
Scope of the Policy
This policy applies to:
- Products purchased directly from Ekocet.
- Engineering and Management services provided by Ekocet.
- For third-party products, please refer to the manufacturer’s policy.
Refunds for Products
Eligibility for Refunds
Refunds may be issued under the following conditions:
- The product is defective or damaged upon delivery.
- The product does not match the specifications agreed upon at the time of purchase.
- The product was delivered in error (e.g., wrong item shipped).
Conditions for Refunds
- Refund requests must be made within 30 days of receiving the product.
- The product must be unused, in its original packaging, and accompanied by proof of purchase (invoice or receipt).
Refund Process
- Contact our customer service team here to initiate the refund request.
- Provide details of the issue, including photographs if applicable.
- Upon approval, we will process the refund within 10 business days to your original payment method.
Returns for Products
Return Eligibility
Products may be returned if:
- They are defective or damaged upon receipt.
- They do not meet agreed-upon specifications.
- They were delivered in error.
Conditions for Returns
- Returns must be initiated within 30 days of delivery.
- The product must be unused, in its original condition, and securely packaged.
Return Process
- Contact our customer service team here to request a return authorisation.
- Return shipping instructions will be provided upon approval.
- Once the returned item is received and inspected, a replacement or refund will be issued.
Restocking Fee
A restocking fee of 20% may be applied to returned items that are not defective or damaged. This fee helps cover the costs associated with processing and inspecting returned merchandise. The restocking fee will be deducted from your refund amount.
Exceptions to the restocking fee may include:
- Items returned due to our error (e.g., incorrect or defective items)
- Exchanges for the same item in a different size or colour (if applicable)
Please ensure all returns meet our general return conditions. Items that are used, damaged, or missing parts not due to our error may be subject to additional deductions.
Refunds and Adjustments for Services
Eligibility for Refunds
Refunds for engineering services are available under the following conditions:
- Services were not delivered as agreed in the contract or scope of work.
- Errors or defects in the service were identified and reported within 15 days of completion.
Resolution Options
- A refund will be issued for the portion of services deemed unsatisfactory.
- Alternatively, corrective actions or revisions will be provided at no additional cost.
Exclusions
Refunds and returns will not be provided for:
- Custom-designed products unless defective or not as per specifications.
- Products damaged due to misuse or unauthorised modifications.
- Services that have been fully delivered and approved by the client.
Contact Us
For questions or to initiate a refund or return, please contact us here.
We value your business and are committed to ensuring your satisfaction with our products and services.